What is Delay in Claim Process?
In the context of insurance claims, delay refers to a situation where an insurer fails to process or settle a claim in a reasonable amount of time. For example, as per IRDA, a health claim should be processed within 30 from the final submission of documents. Sometimes an insurer does not respond to a client’s request for payment or investigate within a reasonable time frame. Such situations lead to further delays in claim settlement.
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FAQ
FAQs
Claims may be delayed due to incomplete documentation, additional verification requirements, third-party confirmations, high claim volumes, or discrepancies in the submitted information.
Commonly missing documents include claim forms, invoices/bills, receipts, medical reports, discharge summaries, policy copies, or identity proof.
You can track your claim status through our customer portal, mobile app, or by contacting our customer support team with your claim reference number.
Under normal circumstances, claims are processed within the standard turnaround time mentioned in your policy or service agreement. Delays may occur if additional review or documents are required.
Yes, we will notify you via email, SMS, or phone if any additional information or documents are required to process your claim.
If your claim exceeds the standard processing time, please contact customer support with your claim number for an update and assistance.
No. A delay does not indicate rejection. It usually means the claim is under review or awaiting further verification.
You can help avoid delays by submitting complete and accurate documents, responding promptly to requests for additional information, and ensuring all details match policy records.
Claims are typically processed on business days. Weekends and public holidays may extend processing timelines.
If the delay persists, you may escalate the issue to our grievance or escalation team via the official contact details provided on our website or policy document.